Contact Sitoo support

Introducing Sitoo Messenger

Starting October 13, Sitoo Messenger, powered by Intercom, becomes the primary channel for support directly in Sitoo POS and Sitoo Backoffice.

Sitoo Messenger

Meet SIA

As part of Sitoo Messenger, you’ll meet SIA, our AI support agent that automates frontline customer service to get you sorted quickly. And don’t worry – should you have a more complex query, our team will be there to help.

Sitoo_Sia_email_hero

Where to find Sitoo Messenger and SIA

  • BackOffice: Look for the chat icon in the bottom right corner of your screen.

  • Sitoo POS: Open the app and tap the chat icon.

What's new

  • Direct messaging with Customer Care from Sitoo BackOffice and Sitoo POS.

  • 24/7 agent assistance from SIA.

  • Available support languages in SIA: English, Swedish, Norwegian, Danish, Finnish, French, Spanish, and German, with more languages on the way.

What stays the same

  • Your Sitoo setup and data.

  • Help articles are now conveniently accessible in Sitoo Messenger.

Here’s how to contact Sitoo Customer Care

  • Use Sitoo Messenger and SIA for product-related questions, troubleshooting and guidance.

  • You’ll still be able to call, and we recommend phoning us for urgent issues.

  • However, Sitoo Messenger and SIA are the quickest ways to get help.

How to get started

  1. Log in to the Sitoo BackOffice – or open the Sitoo POS app.

  2. Click or tap the messenger icon.

  3. Start a conversation or browse Help Center suggestions.

  4. As always, thanks for being part of our community.

To use Sitoo Messenger, make sure you are running one of these app versions (or later):

  • Sitoo POS iOS: 1.99

  • Sitoo POS Android: 1.4.45

The Customer Care team at Sitoo